We accept returns for credit on new, unopened products within 30 days of purchase. Any returns past the 30 days require special approval from Customer Care. Products must be in their original package and in new condition.
Returns of special ordered items are subject to the vendor’s return policy; some may have a restocking fee or may be non-returnable.
Items that are defective may be returned for credit, repair, or replacement according to the manufacturer’s policy.
Please note that some manufacturers require a tech support case number or return merchandize authorization prior to return.
If the manufacturer determines the product is not defective or is a result of user damage or abuse, the customer is responsible for any charges associated with its replacement.
The customer is responsible for shipping fees to return to the nearest branch at their own expense.
A return merchandise authorization (RMA) must be received prior to returning merchandise and a copy of the RMA must accompany the returned merchandise.
Please contact your sales representative or customercare@sdepot.com to initiate a return.